| Notice! | Will my GPS device stop working regarding the issue of GPS Week Number Rollover? |
| A. | Please click here to read the detail about Qstarz statement about the GPS Week Number Rollover (WNRO) issue. Check your model and follow instruction to do next step. |
| Q1 | I lost my travel charger and battery. Where can I find replacements for both? |
| A1 | DC Input range of BT-Q1000eX is 4.5~5.5V. You can also use a common mini USB cable to charge your unit via the PC. Besides, the battery for BT-Q1000XT is compatible with Nokia phone series. The battery model is BL-5C. |
| Q2 | How can I know if my memory is full? |
| A2 | If you see the orange GPS light is turning from orange to solid red, then it means the memory is full. |
| Q3 | When I use QTravel Software to read log from device, it appears "No Data in Device." Why? |
| A3 | Q1000eX will not log invalid GPS data (GPS with no fix). So please make sure to log valid GPS data under open sky environment. If the logger still cannot be logged, please perform a reset in QTravel -> Config GPS. |
| Q4 | How can I turn off the Vibration Detector? |
| A4 | Please disable the Vibration Detector from Software->Config GPS-> and uncheck “Turn on Vibration Detector” |
| Q5 | Will your device work with the iPad or iPhone? |
| A5 | Our device can support iOS by "Jailbreak" the iPhone/iPad and use the application “Roqy” to connect external Bluetooth GPS antenna to your iPhone/iPad. Please refer to the website below : http://www.roqy-bluetooth.net/wp/ |
| Q6 | Is there any way to get the software for a Mac? |
| A6 | All of our software does not support mac OS. The alternative way is using the following third party software. Download log data: http://www.houdah.com/houdahGeo/ http://sourceforge.net/projects/bt747 Geotag: http://code.google.com/p/gpicsync/ |
| Q7 | Could you provide a Linux driver? |
| A7 | So far all of our software does not support Linux platform. However, there is a third party software which is Linux compatible with our products. Below link is for your reference: http://www.bt747.org/de/install |
| Q8 | How can I transmit log file to an Android phone via Bluetooth? It is able to pair but does not connect. |
| A8 | Please download free software ”Bluetooth GPS” and “Mytrack” from Android Market. Download the data files via Bluetooth from BT-1000eX to your Android smart phone. Please refer to the website below: https://market.android.com/details?id=com.google.android.maps.mytracks |
| Q9 | Why the track recorder’s recorded track points is far away from the actual position? |
| A9 | The drift point may be caused by slow speed or when you stay at a fix position for a while. |
| Q10 | How can I turn off the buzzer? |
| A10 | Please turn off the buzzer from QTravel ->Config GPS and uncheck the “Turn on buzzer” function. |
| Q11 | Why am I getting the Google Maps API error message pop up and cannot use the map function, what can I do? |
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| A11 | Please download and update to the latest version of the software from our website to solve this problem. |
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 FAQ > BT-Q1000eX 10HZ |
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